Last updated · July 2026
This Policy explains what personal data Luxa by Lumina collects, why we collect it, how we use it, who we share it with, and your rights and choices. It applies to the Luxa web app and related services. This page is maintained by the Luxa team and is not a legal certification.
Account data (name, email, avatar) via authentication providers such as Google; content you upload, import, or generate (video, images, audio, prompts, project state); usage and diagnostic data (device, browser, IP address, referrer, feature interactions, error logs, performance metrics); communications you send us (support tickets, feedback); and payment metadata from our payment processor (we do not receive full card numbers).
To provide, operate, secure, and improve the service; to run AI features you invoke (captions, upscaling, style transfer, generation, etc.); to enforce our Terms and prevent abuse; to communicate service and product updates; to respond to support requests; and to comply with legal obligations.
Performance of our contract with you; our legitimate interests in operating, securing, and improving the service; your consent for optional features such as certain cookies or marketing; and compliance with legal obligations. Where we rely on consent, you can withdraw it at any time.
When you invoke an AI feature, your prompt and relevant inputs may be transmitted to third-party AI providers ("sub-processors") to generate outputs. We select providers with reasonable confidentiality commitments and instruct them not to use your inputs to train their public models unless you explicitly opt in. Do not submit content you do not have rights to, or that you would not want processed by a third-party model.
We share data only with: (a) sub-processors that run the platform (cloud hosting, database, storage, AI model providers, analytics, error tracking, email/messaging, payment processing); (b) parties you direct us to share with (e.g. export/download); (c) legal authorities when required by law or to protect rights and safety; and (d) an acquirer in the event of a merger or sale. We do not sell your personal data and do not share it for cross-context behavioral advertising.
Your data may be processed in countries other than your own, including where our sub-processors operate. Where required, we use lawful transfer mechanisms such as EU Standard Contractual Clauses or equivalent safeguards.
Account data is kept while your account is active. Uploaded media is kept until you delete it or delete your account. Diagnostic logs are kept for a limited operational window (typically up to 90 days) and then aggregated or purged. We may retain limited records longer where required by law, to resolve disputes, or to enforce our agreements.
Depending on where you live, you may have rights to access, port, correct, delete, restrict, or object to processing of your personal data, and to withdraw consent. EU/UK/EEA (GDPR), California (CCPA/CPRA), and other regional laws grant additional rights, including a right to lodge a complaint with your local regulator. Use Settings → Account or the AI Support Squad to exercise your rights; we will respond within the timelines required by applicable law.
We use industry-standard safeguards including TLS encryption in transit, access controls, row-level security on the database, least-privilege server functions, and audit logging. No system is perfectly secure. Report suspected issues via the AI Support Squad.
Luxa is not directed to children under 13, or the applicable age of digital consent in your country. We do not knowingly collect personal data from them. If you believe a child has provided us data, contact us and we will delete it.
We honor Global Privacy Control (GPC) signals where required by law as a valid opt-out of cross-context sharing. Because we do not sell data or share it for cross-context advertising, GPC has no additional effect on core service data.
We may update this Policy; material changes will be surfaced in-app via Updates. The "Last updated" date at the top of this page reflects the most recent revision.
Questions or requests: open a ticket via the AI Support Squad in Settings, which routes to a reviewed queue with the Luxa team.